If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
Unless you have been asked to send them elsewhere, please send all returns to the address on the "CONTACT US" page.
Please take care when unpacking and repacking your products. We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting. You will receive an email confirming receipt of your returned items.
Your return must also include the following information:
|Your name, address, telephone number and email address|
|Our invoice number.|
|The reason for returning the item (e.g. damaged or wrong product)|
|The date you received the product.|
|Any other information relevant to the return.|
Limited Company Details
Institute of Videography Ltd